COMMUNITY COMMERCE COORDINATOR

Regular Full Time 

 ABOUT TSAWWASSEN FIRST NATION

Tsawwassen First Nation (TFN) is a proud Coast Salish Nation with a land base in Tsawwassen, B.C. In 2009, the Tsawwassen First Nation Final Agreement came into effect, BC’s first modern urban treaty and the first successfully negotiated through the BC Treaty Commission process. The Treaty provides TFN with municipal, provincial, and federal types of jurisdiction across 724 hectares of land.

TFN is the first First Nation to become a full member of Metro Vancouver. We continue to experience a period of renewal and growth as we plan for a sustainable future, physically, economically, and culturally, for current and future generations.

POSITION SUMMARY

As TFN continues to expand cultural and economic initiatives, the establishment of a full-time TFN store requires dedicated leadership. The Community Commerce Coordinator will oversee both a physical storefront at the TFN Cultural Hub and an online store, creating a central space for Members and visitors to access TFN merchandise and art.

Reporting to the Manager of Communications and Engagement, this role ensures smooth day-to-day operations, delivers excellent customer service, and helps make the Cultural Hub a vibrant destination during business hours. Beyond retail operations, the Coordinator champions TFN artists and storytellers by featuring their work in-store and online and by curating culturally significant merchandise for days such as Orange Shirt Day, Purple Shirt Day, and Red Dress Day. The Coordinator also liaises with regional partners, including the City of Delta and the Delta School District, to foster relationships that amplify TFN’s presence and create sustainable economic opportunities for artists and the community.

DUTIES AND RESPONSIBILITIES

Store Operations & Customer Experience

• Manage daily operations of the physical storefront and online shop, ensuring a welcoming, culturally respectful environment
• Provide outstanding customer service; handle inquiries, returns, exchanges, and special orders
• Implement opening/closing procedures, cash handling, POS operation, and end-of-day reconciliation
• Maintain store appearance, merchandising standards, signage, and accessibility

Merchandising & Cultural Curation

• Curate and feature TFN artists’ work and TFN-branded merchandise, with an emphasis on authenticity and community impact
• Plan and merchandise collections for Orange Shirt Day, Purple Shirt Day, and Red Dress Day; coordinate artist collaborations and limited releases
• Develop product descriptions, pricing, SKU standards, and visual standards aligned with TFN brand guidelines

E‑Commerce & Digital Management

• Manage the online store (catalog updates, photography, tags, pricing, promotions, inventory sync)
• Coordinate order fulfillment, shipping/receiving, packaging, and online customer support
• Monitor web analytics and sales performance; recommend improvements to increase conversion and average order value

Artist Relations & Procurement

• Build and maintain respectful relationships with TFN artists and makers; onboard new creators and vendors
• Draft simple supplier/consignment agreements; coordinate purchase orders, consignment splits, and timely payments
• Organize artist spotlights, in-store signings/demos, and storytelling features across the store and digital channels

Partnerships & Community Engagement

• Act as liaison with regional stakeholders (e.g., City of Delta, Delta School District, community partners) to expand reach and build collaborative initiatives
• Coordinate group orders and institutional partnerships for culturally significant days and events
• Support community programming at the Cultural Hub that ties commerce to culture and learning

Inventory, Finance & Reporting

• Track inventory (cycle counts, stock levels, shrinkage, reorders) and maintain accurate records
• Coordinate with Finance on invoicing, cash-outs, deposits, and reconciliation; adhere to internal controls
• Prepare monthly performance dashboards (sales, margin, top SKUs, inventory turns, web metrics) and insights
• Develop seasonal sales forecasts and buying plans aligned with cultural calendars

Marketing & Promotion (In Collaboration with Comms)

• Collaborate with Communications to promote new releases, artist features, and cultural collection launches across TFN channels
• Produce or coordinate product photography, web copy, and point-of-sale materials
• Plan in-store events, pop-ups, and community activations to drive traffic and engagement

 QUALIFICATIONS & SKILLS

• 3+ years of experience in retail, e-commerce, community commerce, arts administration, or a related field (an equivalent combination of education and experience will be considered)
• Experience managing store operations (POS, merchandising, inventory, cash handling) and/or e-commerce platforms
• Demonstrated ability to build relationships with artists, makers, and community partners.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and seasonal calendars
• Excellent customer service and communication skills; confident in person, by phone, and online.
• Competence with Microsoft 365; familiarity with e-commerce/POS systems (e.g., Shopify, Square, Lightspeed) is an asset
• Understanding of the historical and ongoing impacts of colonialism on Indigenous Peoples; demonstrates cultural humility
• Knowledge of, or interest in learning about, Tsawwassen First Nation

WORKING CONDITIONS

• Full-time position based at the TFN Cultural Hub; evening and weekend work may be required for events and peak periods
• Work occurs primarily on-site (storefront and event locations), with some administrative tasks performed in-office; occasional flexibility for remote administrative work
• Light to moderate lifting (e.g., inventory boxes) may be required
• Some local travel for supplier pickup, events, and partner meetings

HOURS OF WORK

• Hours of work are a scheduled total of 37.5 hours per week
• Standard hours Monday–Friday, 8:30 AM–4:30 PM, with occasional evening or weekend work based on community needs

COMPENSATION

• $32.70 to $34.74 per hour (e.g. $63,765 to $67,743 per annum). Placement within the pay scale is based on a review of skills, experience and internal equity
• Annual cost of living increases
• BC Municipal Pension Plan – employee contributes 8.61%, employer contributes 9.31%
• Excellent benefits, 100% paid by employer:  
• 100% prescriptions paid, no deductible
• 100% basic dental coverage, no deductible
• 100% varied paramedical coverage
• 15 Personal days per year
• Paid time off during the Christmas & New Year break
• Paid vacation time

We wish to thank all interested applicants; however, only short-listed candidates will be contacted for interview.

Pursuant to the Tsawwassen First Nation Government Employees Act, first priority in hiring among qualified applicants will be given to Tsawwassen Members, second priority to spouses (as defined in s. 3 (1) of the BC Family Law Act) of Tsawwassen Members, and third priority to members of other First Nations. If you fall within one of these categories and you wish to have this voluntary information considered as part of your application, please indicate the applicable category in your cover letter.