OUTREACH WORKER

CHILD AND FAMILY WELLBEING SUPERVISOR

Full Time Permanent 

POSITION SUMMARY

Tsawwassen First Nation (TFN) is seeking an experienced and community‑focused Child & Family Wellbeing Supervisor to support TFN’s Family Services Team. This unique hybrid role combines frontline service delivery with leadership and supervisory responsibilities, contributing directly to TFN’s vision for culturally grounded, self‑determined child and family services.

In this position, you will provide direct support to TFN children and families, coordinating services and responding to matters related to family wellbeing, safety, and stability. You will work closely with community members, TFN departments, and external partners to ensure families receive culturally safe, holistic, and timely support. In addition to frontline practice, you will help shape TFN’s evolving child and family services model by contributing to policy development, supporting program initiatives, guiding a small team of wellness and support staff, and strengthening interagency relationships to promote community‑driven, family‑centered approaches that keep families safely together.

DUTIES AND RESPONSIBILITIES

• Design and deliver relationship‑based programming that engages individuals who may feel disconnected, including one‑to‑one support or small group activities

Frontline Practice

• Manage and monitor MCFD‑involved cases, providing advocacy, supported visits, and appropriate referrals.
• Deliver trauma‑informed, strength‑based, and culturally safe support to TFN members.
• Maintain accurate, confidential case files, reports, and all client documentation.
• Engage with the community through outreach, wellness promotion, and relationship‑building activities.
• Maintain a high level of confidentiality at all times.
• Demonstrate strong cultural awareness and sensitivity.
• Work effectively as part of a team, collaborating with service providers, agencies, and partners across organizational, disciplinary, and cultural contexts.
• Apply strong goal‑setting, critical‑thinking, problem‑solving, and organizational skills, with excellent written and verbal communication abilities.
• Bring experience in report writing, policy development, case and file management, and program administration; leadership or supervisory experience is an asset.
• Demonstrate excellent interpersonal and communication skills.
• Possess knowledge of First Nations communities and cultures, particularly Tsawwassen First Nation or Coast Salish Nations.
• Effectively prioritize tasks and meet deadlines.
• Adapt to a changing and evolving program/department environment, working well under pressure and responding with tact, diplomacy, and professionalism to sensitive or complex situations.

Supervisory & Leadership Duties

• Provide mentorship, guidance, and practice support to frontline staff, peer mentors, and outreach workers
• Model high ethical standards and decolonizing practice approaches
• Facilitate case conferences, interagency coordination, and team collaboration
• Support program development, evaluation, and continuous improvement efforts
• Contribute to TFN child welfare policy, service standards, and reform initiatives

QUALIFICATIONS & SKILLS

• BSW or equivalent human services diploma/degree
• Minimum 2 years of relevant Social Work experience, preferably in child protection
• Direct experience working with Indigenous communities; knowledge of TFN/Coast Salish culture is an asset
• Strong understanding of the Child, Family and Community Service Act and colonial impacts on Indigenous child welfare
• Experience with case management, report writing, and program administration
• Demonstrated leadership, supervisory experience (formal or informal), and ability to guide staff
• Excellent communication, problem‑solving, and organizational skills
• Ability to work under pressure in a dynamic, evolving program environment
• Hold a valid Class 5 BC Driver’s License

WORKING CONDITIONS

• Standard hours Monday–Friday, 8:30 AM–4:30 PM, with occasional evening or weekend work based on community needs
• Involves working in fast-paced, client-centered environments that may include urgent or sensitive matters

HOURS OF WORK

• Hours of work are a scheduled total of 37.5 hours per week
• Standard hours Monday–Friday, 8:30 AM–4:30 PM, with occasional evening or weekend work based on community needs

COMPENSATION

• $54.83 to $60.95 per hour. Placement within the pay scale is based on a review of skills, experience and internal equity
• Annual cost of living increases
• BC Municipal Pension Plan – employee contributes 8.61%, employer contributes 9.31%
• Excellent benefits, 100% paid by employer:  
• 100% prescriptions paid, no deductible
• 100% basic dental coverage, no deductible
• 100% varied paramedical coverage
• 15 Personal days per year
• Paid time off during the Christmas & New Year break
• Paid vacation time

We wish to thank all interested applicants; however, only short-listed candidates will be contacted for interview.

Pursuant to the Tsawwassen First Nation Government Employees Act, first priority in hiring among qualified applicants will be given to Tsawwassen Members, second priority to spouses (as defined in s. 3 (1) of the BC Family Law Act) of Tsawwassen Members, and third priority to members of other First Nations. If you fall within one of these categories and you wish to have this voluntary information considered as part of your application, please indicate the applicable category in your cover letter.