Head of Marketing and Communications

The National Ice Centre and Motorpoint Arena is a unique venue that operates as one of the Top 100 live entertainment and sporting Arenas in the world whilst also delivering its role as a national sporting centre of excellence for 18 hours a day, every day.

For the right person, at the right time in your career, it’s a dream job.

If you are willing to throw yourself into the role with the same passion, energy and commitment as the team around you, then it will be one of the best jobs you could ever have in one of the greatest industries there is.

You will work with many of the biggest promoters, agencies, artists, entertainers and events that there are. On one hand you will help to sell millions of Arena tickets and give people memories that will last a lifetime. On the other, you will introduce youngsters to a sport that they may play for 50 years and may even go on to perform in an Olympics or World Championships.

It's cool. It’s fun. It’s hard work. It’s challenging. It’s relentless. It’s occasionally evenings and weekends because that’s when the fun happens.

Is it you?

Job description

Head of Marketing and Communications

Hours: Full Time

Location: Nottingham

Reporting to: CEO

The Role

To provide strategic direction and leadership in the development and execution of the National Ice Centre and Motorpoint Arena Nottingham’s Marketing and Communications Strategy, aligned with the Company’s Business Plan. This effort will drive ticket sales, enhance customer engagement, and elevate the venue’s profile.

To develop strong working relationships and effective communication with a diverse range of stakeholders—from the Board and promoters to national governing bodies and staff—positioning the venue to maximise opportunities for continued growth and success.

Key Responsibilities

1. Define and lead the Marketing and Communications Strategy for the National Ice Centre and Motorpoint Arena Nottingham to deliver the Business Plan objectives.

2. Create, lead and develop a high-performance Marketing and Communications Team, providing inspirational leadership, professional insights and mentorship based upon extensive experience.

3. Overall responsibility for the marketing budget, ensuring the team effectively allocate resources and deliver ROI on marketing initiatives.

4. Enable high quality creative direction into event marketing campaigns, content creation and design.

5. Work strategically with the venue’s ticketing partner to optimise the marketing capabilities of the system and maximise all opportunities around customer data collection and use.

6. Develop and maintain positive relationships with stakeholders ranging from the Board to promoters, national governing bodies, commercial partners and staff to ensure marketing and communications activities deliver effective outcomes.

7. Build and nurture strong commercial relationships with sponsors, promoters, agencies and suppliers to deliver effective and efficient collaboration. This includes contract negotiations and managing ongoing partnerships to maximise impact and value.

8. Ensure the ongoing evolution and execution of the venue’s communications strategy and plan, driving engagement and positive brand perception.

9. Act as a key member of the Company’s Leadership Team, contributing to the wider development of the Company and its strategies.

Experience, Knowledge & Skills

• A CIM Level 6 Diploma in Professional & Digital Marketing or similar level of qualification is highly desirable
• Proven experience in leading and developing marketing and communications strategies, managing budgets, and overseeing high-quality project delivery, ideally within the arts, entertainment or sports industry
• Strong leadership skills with a track record of motivating and guiding teams to achieve their objectives
• Expertise in leading on event marketing, content creation and digital marketing strategies
• Experience of managing and utilising extensive amounts of customer data to create optimal marketing opportunities is essential, experience of ticketing system data is desirable but not essential
• Excellent communication and presentation skills
• Ability to quickly build rapport and develop and maintain strong relationships with internal and external stakeholders
• Strong negotiating and commercial relationship skills
• Excellent attention to detail, proof reading and copywriting skills, with an ability to succinctly summarise for senior management and Board level
• Strong project management and organisational skills, with the ability to manage multiple campaigns simultaneously
• Experience of delivering under pressure in a fast-paced environment with demanding external clients and hard deadlines
• A passion for live entertainment and/or sport
• Ability to work flexible hours, including evenings and weekends where needed

What we can offer you:

• A busy, lively and varied role, marketing great products in an exciting industry
• A competitive salary
• Flexible working hours, with some work from home opportunities
• Up to 30 days’ annual leave with an additional annual leave purchase scheme
• Corporate gym membership
• Cycle to work scheme
• Employee assistance programme
• Public transport season ticket scheme
• Workplace parking
• Tickets to Motorpoint Arena Nottingham events
• Free ice skating at the National Ice Centre