Event/Concert Merchandise Assistant

Casual

Who are we?

National Merchandise offers a wide range of services including; Merchandise Development, Venue Merchandise Sales Management and Live Event Merchandise Sales.

We manage the venue merchandising teams for the Motorpoint Arena Nottingham, Wolverhampton Civic Hall, Utilita Arena Birmingham, BP Pulse Live Arena Birmingham, , Utilita Arena Sheffield, O2 London, Glasgow SSE Hydro Arena, Liverpool's Echo Arena amongst other venues; In addition, we manage merchandise concessions for both one-off and multi-date festivals/events and merchandise sales at live events across live venues around the UK.

A typical day in the life of event merchandising would see you count in a quantity of merchandise from our clients and partners visiting our venues, assist creating superb visual displays for customers and upon doors opening sell the stock at set prices to the general public, counting back and boxing the stock to clients for them to continue onwards with the tour, and making our stations ready for our next event. 

No event is too large or too small for National Merchandise! We cover all level of events from a small programme sporting event to a large stadium concert merchandise event.

The Role

We are looking for Retail Merchandise Assistant to sell merchandise at live events & join us our Wolverhampton arena Wolverhampton Civic Hall. With acts such as, scouting for girls, Bob Dylan, Nas, Fontaines DC plus many more for 2024 & beyond, it's an exciting time to join our team!

Working for National Merchandise is an exciting and fun opportunity for all, with the added bonus of flexible shifts sent regularly dependant on the arena schedule.

We are looking for enthusiastic individuals to join our retail merchandise team working on a casual event driven basis, providing customer retail service to support the tour merchandise sales for some of the world’s most renowned artists. The role involves ensuring high standards of service are maintained and providing a welcoming environment for all clients and visitors to or venues.

Customer service is at the heart of everything we do, and we are looking for team players that can make a positive contribution to the overall customer experience. We welcome applicants who take pride in their work, have a positive friendly attitude, and possess excellent communication skills.

Key Duties

• Selling tour event merchandise to the general public, handling cash & card payments in a busy environment
• Making sure all stands are set-up & stock maintained as per the company standards
• Ensuring the delivery of great quality customer service.
• Ensure that areas of work are clean, tidy & organised.
• Follow health and safety legislation and safe systems of work.
• Strong interpersonal skills and the ability to work well as part of a team.
• Ensure that cash handling policy is adhered to.
• Be able to work under pressure and to strict deadlines.
• Support the Managers in the training of new staff.

What we are Looking for

• Being comfortable & confident in dealing with customers
• Someone who is able to get to and from work to both of the cities arenas
• Friendly, polite & well presented.
• Team player, with good time management skills.
• Confidence in cash handling & taking card payments
• Experience in a similar role would be advantageous 

You will be flexible to work weekends, evenings, and bank holidays when necessary – typical shifts for arena sales staff are usually in the region of 5pm-12:30am so is important you are able to get to and from work comfortably & safely – public transport is usually available and parking can be provided.

National minimum wage + 12.07% holiday pay.

If this sounds like you, please complete the details below to submit your application.