Courtland Mobility is looking for a Administration Coordinator to join their team in Burlington.

The Administration Coordinator is responsible for helping customers understand their vehicle maintenance and repair needs, recommending appropriate services and products, and answering any questions or addressing their concerns. 

Our Administration Coordinators are to be the first to welcome and assist our customers either in person or via phone and or email. They will also focus on managing sales leads and following up with customers to promote products and services. 

Courtland Mobility is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.

Salary: starting at $40,000 per year.

Hours: Monday to Friday, 9:00am - 5:00pm.

Why Join HG:

• Career Growth: Unlock opportunities for advancement within our organization.
• Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000. 
• Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP). 
• Excellence Recognition: Proudly awarded as one of Canada's Best Managed Companies in 2024. 
• Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success. 
• Mentorship: Receive training and support from our leadership team. 
• Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships. 
• Social Engagement: Engage in social events like sporting gatherings and BBQs. 
• Work-Life Balance: No Sunday or holiday work plus long weekends off all summer-long for more time with family.
• And much more for you to discover!

Job Duties:

• Greet and welcome customers in a friendly and professional manner. 
• Listen carefully to customer's concerns and vehicle issues, and provide expert advice and recommendations. 
• Schedule appointments. 
• Process invoices and associated paperwork. 
• Communicate with customers about service updates, recommendations and obtain approval for work to be performed. 
• Provide support to the service team to ensure efficient and effective workflow.
• Follow up with customers to ensure satisfaction with the service provided and manage sales leads for future services.
• Maintain accurate and up-to-date customer records and service history. 
• Promote the company's products and services to customers through inside sales initiatives. 
• Answer phone calls and communicate with customers, follow up on inquiries.
• Other duties as required.

What We Look For:

• Positive attitude!
• Friendly and approachable. 
• Automotive repair and maintenance knowledge is considered an asset. 
• Must have the drive and desire to meet sales goals and expectations.
• Excellent customer service and communication skills. 
• Ability to work in a team environment. 
• Proficient in computer software applications. 
• Driver's Licenses preferred. 
• Ability to work independently and in a team environment.
• Previous customer service experience is considered an asset.
• Strong organizational skills and attention to detail.
• Strong proficiency with Microsoft Office.
• An individual who maintains a positive work relationships in the work environment.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.