• Bring your skills to an organization that helps break the cycle of homelessness!
• Finish each day knowing that you've made a difference in the lives of others!
• Enjoy a salary of $49,860.46 - $53,184.49 (plus night shift premiums) and an excellent benefits package!

About Homes First

Based in Toronto, Homes First has been providing supportive housing and shelter for over 35 years with a focus on the chronically homeless, people with complex mental health and addictions issues, and seniors. We operate from a harm reduction and client-centered approach. 

Homes First is a rapidly growing organization and we need hardworking people to join us at our shelters and respites to provide services to those people with the fewest housing options.

For more information please visit our website. 

About the Opportunity 

Currently, Homes First is looking for a dedicated Intensive Case Management Worker to join our team in Toronto, Ontario on a full-time basis. The hours of work will be a flexible 5-day week, with one evening required.

This position supports clients in their housing by assessing and supporting their needs while adhering to the mission statement, and policies and procedures of Homes First Society.

More specifically, your responsibilities will include:

• Facilitate tenant movement from shelters to secure long-term permanent housing
• Assist tenants in maintaining housing
• Work with site staff to develop outreach and needs assessment criteria
• Knowledge of the RTA and Hostels Guidelines and Procedures
• Knowledge of current housing and support agency providers appropriate to our tenants and residents
• Ability to understand and assess the suitability of potential landlords and/or residences
• Identify current issues, determine supports necessary, refer and support clients in preparation to entry-level/transitional housing, and with the referring worker, support move to site
• Confer with the front-line support staff at the site to transfer information from the case file to the staff team 
• Utilize case management as a tool to support residents in meeting their goals
• Provide support including work readiness, basic life management skills, anger management, addiction counseling, assertive communication, setting goals, giving and receiving feedback, self-esteem, conflict resolution, problem-solving, and managing change
• Provide support to clients who are facing issues of poverty, mental health, addictions, abuse, social isolation, and more
• Apply knowledge of group processes and dynamics

More About You

In order to qualify for this role, you will have a minimum of 1-2 years of experience working with people who are homeless, under-housed, or hard to house, along with a post-secondary degree or diploma in social work, or an equivalent combination of education, training, and experience. 

The following skills and qualifications are essential to this role:

• Knowledge of tenant population, diversity issues, anti-discrimination practices, and systemic reasons for homelessness 
• Experience with RTA
• Knowledge of relevant laws, standards, and guidelines
• Knowledge of resources and services available in the community
• Exceptional communication, interpersonal, conflict-resolution, and organization skills
• Ability to work independently and in teams, with minimum supervision in a busy and flexible environment
• Certificates in First Aid, CPR, and Crisis Prevention and Intervention are assets

Please note that this role requires the ability to lift 20 pounds, as well as the ability to provide or conduct a criminal record check. 

About the Benefits

In appreciation of your hard work and dedication, you can expect to be rewarded with a salary of $49,860.46 - $53,184.49 (plus night shift premiums). 

On top of joining a positive unionized environment, you can also look forward to receiving fantastic benefits, including:

• Health and dental benefits
• Pension of 8% - employee contribution of 1.9% and employer contribution of 6.1%
• Two weeks vacation on joining that increases by a week after a year
• Three weeks of sick days per year
• One week of personal time per year 
• Huge amounts of training offered - we have two offsite training days a year with both breakfast and lunch provided
• Opportunities for career progression - the growing homelessness crisis requires us to grow too, and we prefer to promote from within

Upon joining Homes First, you will be welcomed into a supportive and inclusive team. We greatly value the contributions of all our team members and are committed to providing a safe and rewarding working environment as well as opportunities for professional development and career progression. 

If you're looking for a new and rewarding career - Apply Now!