• Join an award-winning insurance firm, with over 60 years of experience
• Be part of a progressive, independent, and employee-controlled brokerage network
• Be rewarded with a competitive base salary, generous incentives, and full benefits

About Acera Insurance

As one of Canada's largest network of independent and employee-controlled brokerages, Acera Insurance (Acera) stands as an emblem of Canadian pride. With over 60 years of experience, we specialize in tailored insurance solutions across commercial, personal, and group benefits sectors. Our dedication is proven by the trust placed in us by countless communities served under our trusted local brands. Backed by over 1,000 employees spread across 60 offices nationwide, we take pride in our unbeatable blend of specialized expertise and authentic, down-to-earth connection. From high-value coverage to industry-specific solutions, every aspect of Acera is designed with our customers in mind. Join us as we redefine insurance, prioritizing better relationships, advice, solutions, and brighter tomorrows. Join the legacy, be part of Acera!

To learn more about our award-winning products and services, please visit acera.ca

About the Opportunity

Acera is growing! We are currently looking for full-time Client Advisors, Personal Insurance in the following locations:

• Kamloops, BC
• Kelowna, BC
• Lake Country, BC
• Vernon, BC
• Penticton, BC

As an important member of our Personal Lines Insurance team, you will advise, explain, promote, and sell home, and personal lines insurance policies to ensure Acera's clients have adequate coverage.

More specifically, the scope of your responsibilities will include, but are not limited to:

• Working collaboratively with clients, insurance companies, and other Acera team members to exceed client expectations
• Answering all inbound inquiries from customers, either through phone, email, or walk-in inquiries
• Processing renewals, endorsements, cancellations, changes and serve new walk-in and phone-in clients
• Updating and maintaining automated forms for new business, endorsements, renewals, and claims
• Recommending optimal coverage and additional products available
• Collecting payments from clients in an efficient and timely manner
• Providing high service standard expectations to new and existing clients

About You

To qualify, we require at least 1 year of insurance experience (e.g., home, personal lines, or commercial insurance). Candidates with no insurance experience but have at least 3 years of frontline customer service, or client support experience will also be considered.

Whether you have insurance experience, or are someone motivated to jumpstart your career in insurance through our extensive learning and development programs, we encourage you to apply! To effectively perform this role, you will need a Level 1 BC Insurance License or the ability to obtain one within 3 months of start date.

Candidates with previous roles as a Personal Lines Advisor, Autoplan Agent, Insurance Broker, or Inbound Customer Service Representative are preferred, but not required.

As a company dedicated to developing our employees, we provide extensive training, coaching, and educational/personal development assistance, to give you the right resources to succeed. Your tenacity, results-driven, and solutions-oriented mindset will give you the push to continually grow into this role.

Most importantly, we are looking for candidates with enthusiastic energy and impeccable communication skills, who are deeply passionate about becoming involved in our community. If you are a positive professional with a high degree of integrity, we welcome you to join our team!

About the Benefits

As a valued member of the Acera family, you will be awarded a competitive annual salary, evaluated on your education, skills, and experience, including:

• Generous incentives and bonus programs
• Employee Ownership opportunities
• Life, disability, health, and dental insurance coverage
• Group RRSP program
• Employer-matched Pension Plan
• Discounts on Acera's services and products
• Employee Assistance Program
• Wellness and Lifestyle Spending Accounts 
• Career development through leadership training and learning resources
• Be a part of an award-winning network of 1,000 professionals in 60 brokerages across Canada
• And many more!

Do our values and culture resonate with you? If you want to be a part of a progressive, independent, locally and employee-owned insurance brokerage, dedicated to serve our clients and our community, apply now!