• Bring your skills to an organization that helps break the cycle of homelessness!
• Finish each day knowing that you've made a difference in the lives of others!
• Enjoy an attractive salary and an excellent benefits package!

About Homes First

Based in Toronto, Homes First has been providing supportive housing and shelter for over 35 years with a focus on the chronically homeless, people with complex mental health and addictions issues, and seniors. We operate from a harm reduction and client-centered approach. 

Homes First is a rapidly growing organization and we need hardworking people to join us at our shelters and respites to provide services to those people with the fewest housing options.

For more information please visit our website. 

About the Opportunity 

Currently, Homes First is looking for dedicated Shelter Supervisors and Enhanced Services Supervisors to join our team in Toronto, Ontario on a full-time basis. There are a variety of shifts, including days, afternoons, and overnights, with the requirement to work one weekend day a week.

The successful candidates will be managing day-to-day operations within the shelter/hotel programs, along with maintaining community partnerships and overseeing client services to ensure high-quality support and programming while adhering to the mission statement, policies, and procedures of Homes First Society.

More specifically, your responsibilities will include:

• Supervise a unionized workforce within the context of the Collective Agreement
• Provide case management expertise and support to Shelter Staff
• Provide brief crisis counseling, information, and referrals for applicants who cannot be placed immediately
• Develop and implement programs focused on the optimization and continuous improvement of the performances and practices
• Supervision and caseload management across case workers, including coordinating regular case conferencing
• Quality assurance, reporting, and records oversight
• Oversee staff in developing individualized case plans with designated participants and help participants achieve their goals
• Manage employee performance and perform necessary administrative duties such as vacation planning, timekeeping, performance reviews, etc.
• Implement and maintain a system for collecting relevant statistics needed for evaluation reports and funding proposals
• Manage city-operated database, case management system, and billing system
• Ensure effective communications with other departments within Homes First Society as well as with external agencies
• Prioritize and assign shift responsibilities and duties to team members
• Ensure that all documentation is completed to agency standards
• Be able to fulfill any element of the Shelter Staff job description on an as-needed basis
• Be willing and able to carry a 24-hour emergency pager on rotation

More About You

In order to qualify for this role, you will have a minimum of 2 years of experience working with people who are homeless, under-housed, and dealing with addictions and mental illness, and post-secondary education in a related field or equivalent experience.

The following skills and qualifications are essential to this role:

• Demonstrated experience performing assessment, advocacy, referral, and case management functions, with the ability to effectively prioritize work in a fast-paced environment
• Ability to work effectively in a collaborative team environment
• Excellent communication, organization, and time management skills
• Knowledge of relevant laws, standards, and guidelines, including the Ontario Landlord and Tenant Board
• Knowledge of resources and services available in the community
• Excellent interpersonal, conflict resolution, and organization skills
• Supervisory experience in a unionized setting is an asset
• Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homelessness Sector is considered an asset
• Certificates in First Aid, CPR, Crisis Prevention and Intervention are assets

About the Benefits

In appreciation of your hard work and dedication, you can expect to be rewarded with an attractive salary based on skills and experience. 

On top of joining a positive unionized environment, you can also look forward to receiving fantastic benefits, including:

• Health and dental benefits
• Pension of 8% - employee contribution of 1.9% and employer contribution of 6.1%
• Two weeks vacation on joining that increases by a week after a year
• Three weeks of sick days per year
• One week of personal time per year 
• Huge amounts of training offered - we have two offsite training days a year with both breakfast and lunch provided
• Opportunities for career progression - the growing homelessness crisis requires us to grow too, and we prefer to promote from within

Upon joining Homes First, you will be welcomed into a supportive and inclusive team. We greatly value the contributions of all our team members and are committed to providing a safe and rewarding working environment as well as opportunities for professional development and career progression. 

If you're looking for a new and rewarding career - Apply Now!