Global Product Service Director, Flotation

• Join in an influential role, leading our global Aftermarket Services team
• Be rewarded with $150-180K base salary plus benefits
• Be part of a growing and stable industry leader operating for over 80 years

About Eriez Flotation

Eriez Flotation provides novel and industry-changing flotation technologies that are changing the way mineral processing plants are designed. Our vision is to make mineral processing more efficient and less impactful on the environment. Headquartered in Vancouver, B.C. with offices around the world, we serve some of the largest players in the mining industry globally.

Eriez Flotation is part of the global Eriez umbrella, setting the standard for cutting-edge solutions that include magnetic separation, flotation, metal detection, and material handling equipment. With a team of over 900 dedicated experts globally, we are committed to delivering trusted technical solutions to industries including mining, food, recycling, packaging, aggregate, and more.

To learn more about Eriez Flotation, please visit: eriez.com/NA/EN/Flotation.

About the Opportunity

Eriez Flotation has a full-time career opportunity for a Global Product Service Director. This position offers a remote flexibility, with at least 30% travel requirement to our office in Vancouver, BC and various international markets we serve.

Reporting to the VP of Global Flotation, you will take ownership in managing and growing Eriez Flotation's global Aftermarket Services business. This includes developing new service products and updating services strategy, growing the aftermarket business by identifying capital & aftermarket flotation opportunities, managing contracts for services by achieving or exceeding safety targets, revenue & profitability targets, and exceeding customer expectations.

Your essential responsibilities include, but are not limited to:

• Growing Flotation Service capacity to meet existing demand and expected growth requirements
• Determining best organizational structure and initial strategic objectives for Service Team development
• Establishing, implementing, and achieving commercial objectives related to the Aftermarket Service area business case.
• Organizing the necessary activities to standardize: service offerings, reporting tools and internal communication specific to Flotation services
• Planning, coordinating and overseeing competence training, technical and other
• Developing and implementing standardized customer satisfaction feedback and tracking process
• Designing guidelines and executing strategies in conjunction with process and mechanical engineering to ensure optimal flotation equipment performance
• Implementing and updating Eriez’ Flotation equipment database to increase spare parts and services sales opportunities
• Organizing and executing visits to customer sites to support local offices in the promotion of services
• Tracking and reporting equipment defects, warranty, and customer complaints to the applicable product line manager to ensure a timely resolution of issues
• Coordinating Eriez service activities with the national offices in support of customer requests
• Coordinating with Eriez Project Management and organize the Global service team to assist in start-up & commissioning of new equipment
• Maintaining service quality and safety records for all service contracts
• Provide monthly/quarterly summary of Flotation Services status

About You 

To qualify, you must have at least 10–15 years of combined experience in the field services sector (e.g. experience in maintenance and/or the services business of an international equipment OEM). Industry exposure in mining, metals, refinery, OEM, flotation technology, etc. are highly preferable.

We also require at least 5 years of high-level leadership experience.

This position is tailor-made for you if:

• You have experience in maintenance and/or the services business of an international equipment OEM
• You have advanced engineering degree or trade-skill (asset)
• You have knowledge of multidiscipline engineering and operations maintenance methodologies
• You have proven project management skills and report writing experience
• You have exposure in dealing with international markets and clientele
• You have prior experience in flotation equipment maintenance and plant operation
• You are familiar with global engineering specifications and standards
• You are fluent in Spanish (asset)

This is an incredible opportunity for a leader with high level of emotional intelligence, to join an influential role in overseeing the dynamic global services team based in 8 countries!

About the Benefits

As a valued member of our team, you will be rewarded with an annual base salary of $150-180K, (evaluated based on skills and experience), along with***:

• Extended health, vision, and, dental benefits
• Long-term disability and life insurance
• Accidental death and dismemberment coverage
• Employer matched contribution to Retirement Savings Plan
• Flexible remote work model 
• Covered travel expenses
• Join an organization with staying power - over 80 years in the industry!
• An opportunity to lead a global team of services experts!
• And many more!

***Benefits package is dependent on the incumbent's base location. The list provided is typical for someone employed within Canada, and may significantly differ for someone based in the US or anywhere else in the world.

Are you ready to propel your career to new heights with a global industry leader? Then we invite you to apply today!