• Join a growing SaaS company with services in over 50 countries globally
• Make an impact from day one in an inclusive and progressive team
• Feel valued with our competitive package and amazing benefits

About Halaxy

Halaxy is a leading cloud-based health platform used by over 80,000 practitioners and patients in over 50 countries. Smart, progressive technology based on SaaS company model makes healthcare efficient, effective, and accessible for patients, practitioners, and consumers. With global customers and operations, this software enables health practitioners to deliver their essential services to the community. Headquartered in Melbourne, Australia, and with satellite operations in Cork, Ireland, and Vancouver, Canada, this health-tech company is rapidly scaling across global markets.

To learn more about us, please visit our website: www.halaxy.com

About the Opportunity

Halaxy is growing! We are currently looking for a full-time Service & Operations Specialist in Vancouver, BC on a hybrid work model.

As part of the global Customer Service & Operations team, the Service & Operations Specialist is responsible for offering superior customer service via phone and email to Halaxy customers globally. You will take ownership in overseeing front-line communications with our software users that include practitioners and patients.

More specifically, the scope of your responsibilities will include, but are not limited to:

• Managing day-to-day customer care inquiries including general customer service or technical support needs (e.g., phone, email, voicemails, verifications, payments processing, sales, troubleshooting, onboarding, conflict resolutions/de-escalations, etc.)
• Following Halaxy's outstanding standard of service to achieve overall customer satisfaction
• Documenting internal records of customer interactions and resolutions to track cases and outstanding tickets
• Reviewing and analyzing service reports to ensure we're upholding the highest level of customer service
• Facilitating process and workflow improvements to optimize best practices internally
• Advocating for innovation to increase the value of our SaaS product to our customers
• Ensuring alignment with the Halaxy Service Gospel which encompasses the ways of working for the customer service team
• Other ad hoc tasks, including various registrations, profile verifications, migrations & extractions, service data clean up and chargebacks as well as other operational tasks as required

As Halaxy is an agile organization, the duties above may alter from time to time to suit business needs. Therefore, other ad-hoc duties might be required which are not mentioned above.

About You

To qualify, you will need proven experience in a similar role, preferably in a SaaS or technology landscape. 

This opportunity should resonate with you if:

• You have outstanding customer service skills
• You have an emphatic communication style
• You love helping people because of your solutions-focused mindset
• You're organized and know how to track your work and daily progress
• You have an analytical mind which helps you troubleshoot complex problems
• You are a lifelong learner who continuously desire self-improvement
• You're agile and know how to adapt to varying situations - nothing rattles you!

As a company dedicated to developing our employees, we’ll support you with the tools and resources you require through training, coaching, and anything else you need to perform successfully. Your tenacity, collaborative attitude, and passion will give you the push to continually grow into this role.

About the Benefits

As a valued member of the Halaxy family, you will be awarded a competitive annual salary of $75-80K, evaluated on your skills, and experience, as well as:

• 4 weeks of vacation to start
• Generous bonus and incentive structure 
• Join an inclusive and multicultural team - a truly global community of innovators
• Fun and social culture that values engagement 
• Endless possibility for career progression
• And many more!

Do you feel like joining a progressive SaaS company that is rapidly putting its stamp on the healthcare technology landscape? If so, now is your opportunity, apply today!