Intensive Case Management Worker, Community Engagement & Client Programming

Job No: 158371
Location: Toronto, ON

  • Bring your skills to an organization that helps break the cycle of homelessness!
  • Finish each day knowing that you've made a difference in the lives of others!
  • Enjoy a highly attractive salary of $49,860.46 - $53,184.49 (plus night shift premiums) and an excellent benefits package!

About Homes First

Based in Toronto, Homes First has been providing supportive housing and shelter for over 35 years with a focus on the chronically homeless, people with complex mental health and addictions issues, and seniors. We operate from a harm reduction and client-centered approach. 

Homes First is a rapidly growing organization and we need hardworking people to join us at our shelters and respites to provide services to those people with the fewest housing options.

For more information please visit our website. 

About the Opportunity 

Currently, Homes First is looking for a dedicated Intensive Case Management Worker, Community Engagement & Client Programming to join our team in Toronto, Ontario on a full-time basis. The hours of work will be Monday to Friday, 9am to 5pm, with one evening per week.

The position provides support to shelter residents and the local community by engaging and partnering with neighbors and the local community to build positive relationships and provide programming to clients that enhances their physical and mental health stability, while adhering to the mission statement and policies and procedures of our organization.

More specifically, your responsibilities will include:

  • Maintaining an ongoing effort to engage and partner with neighbours and the local community in order to build a deep, long-lasting, and positive relationship focused on enhancing community well-being and addressing any emerging issues
  • Actively engaging the community by seeking to understand what community well-being means to them
  • Developing new and maintaining current partnerships with community partners, businesses, and stakeholders
  • Coordinating community-engagement programs such as harm reduction workshops
  • Maintaining an ongoing relationship with community partners and stakeholders, and dealing with issues within a timely manner
  • Carrying out a number of ongoing weekly and/or monthly client programs and keeping accurate statistics of the number of participants at each program
  • Working with stakeholders and partners in the community to develop and nurture working relationships with the shelter
  • Increasing the sense of community within the shelter
  • Leading system navigation and partnership development, including acting as the main contact for liaising with LHIN’s and other service systems
  • Completing and utilizing assessment tools for the clients
  • Responding to conflicts, utilizing crisis intervention and prevention when required
  • Designing, scheduling, and participating in programming for the clients

More About You

In order to qualify for this role, you will have a minimum of 3 years of similar experience along with related post-secondary education, or an equivalent combination of education and experience. Certifications in CPR, First Aid, and Crisis Prevention and Intervention are all assets. 

As our ideal candidate, you'll have demonstrated ability to utilize case management software systems and Microsoft Office, along with the ability to compile data and prepare statistical reports. You'll have an understanding of anti-discrimination practices, diversity issues, and systemic reasons for homelessness. Your experience with conflict resolution and negotiation, combined with your knowledge of mental health and addiction issues will be assets for this role. Communication skills and the ability to draw appropriate professional boundaries are required, along with experience working with individuals who lack primary healthcare and/or struggle to maintain medication regimens. 

You will have demonstrated knowledge of food access programs, along with services in the community such as life skills programs, CCAC and programs that run “extreme clean” services, and experience with harm reduction approaches or the necessary referrals to allow individuals the option to adopt the approaches into their daily lives. You have the resources to connect clients to Ontario Works, Office of the Ontario Public Guardian and Trusteeship, Ontario Disability Support Program, and the knowledge for accessing the Housing Stabilization Fund, expertise in the Residential Tenancy Act legislation, and experience in navigating the criminal justice system on all levels. 

Please note that this role requires the ability to lift 20 pounds, as well as the ability to provide or conduct a criminal record check. 

For the safety and well-being of our clients and employees, we require proof of COVID-19 vaccination before commencing employment. Accommodations will be made for those exempt from the COVID-19 vaccination, based on grounds protected by relevant human rights law.
 

About the Benefits

In appreciation of your hard work and dedication, you can expect to be rewarded with a highly attractive salary of $49,860.46 - $53,184.49 (plus night shift premiums)

On top of joining a positive unionized environment, you can also look forward to receiving fantastic benefits, including:

  • Health and dental benefits
  • Pension of 8% - employee contribution of 1.9% and employer contribution of 6.1%
  • Two weeks vacation on joining that increases by a week after a year
  • Three weeks of sick days per year
  • One week of personal time per year 
  • Huge amounts of training offered - we have two offsite training days a year with both breakfast and lunch provided
  • Opportunities for career progression - the growing homelessness crisis requires us to grow too, and we prefer to promote from within

Upon joining Homes First, you will be welcomed into a supportive and inclusive team. We greatly value the contributions of all our team members and are committed to providing a safe and rewarding working environment as well as opportunities for professional development and career progression

If you're looking for a new and rewarding career - Apply Now!

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About Us

There are over 8,000 people in Toronto without a safe stable place to live. Hundreds live “rough” in ravines, stairwells or on the street. Hundreds more suffer with mental health and addictions issues. This forgotten slice of our population, people who have been street-involved for several years and who have nowhere else to go, is where Homes First comes in. We provide Housing First. We were the first and remain one of the largest providers of homes for people with the fewest options in Toronto.