Customer Support Representatives
Job No:
156359
Location:
Fort Erie, ON
- Excellent opportunity to kickstart your career with an established industry leader!
- Receive a competitive wage of $23-$25/hr and a wide host of benefits.
- Amazing opportunity to progress your career in a growing organization!
About the Organization
Airbus is the leading manufacturer of helicopters used throughout Canada in roles such as law enforcement, EMS, oil and gas, utility, transport: tour, corporate, and private business aviation. Airbus is proud to be a leading member of Canada’s aerospace sector with a proven track record of delivering economic benefits from coast-to-coast.
At Airbus, how we work is just as important as what we produce. We are guided by a set of six values, each chosen by the very people who embody them. Customer focus, integrity, respect, creativity, reliability, and teamwork. These values shape the DNA of our business, reflecting the unique blend of qualities found in every member of our global family. We feel, act, and behave as one large family, and create an engaging and inclusive workplace that favours well-being, fun, and trust to drive teamwork.
For more information, please visit our website.
About the Opportunity
Airbus Canada is currently looking to add energetic Customer Support Representatives to our team based in Fort Erie, Ontario on a full-time basis. Shifts would be 10:30am-7pm, and CSRs would also be required to participate in an after-hours on-call rotation schedule on occasion.
In this role, you will have your finger on the pulse of all of your customer's day-to-day needs. With your assigned group of customers, you’ll spend your days connecting with colleagues throughout the organization to collect and communicate timely information related to customers’ Spare Parts, Repair & Overhaul, and Warranty needs.
Your responsibilities will include, but are not limited to the following:
- Working with customers to review & process purchase orders in alignment with their needs and priority
- Collaborating with internal teams to gather product, pricing, and availability/lead-time information in order to respond to customer queries
- Providing routine status updates on open orders and items pending delivery
- Managing logistics flow from order entry in the system until shipment is made available to the customer
- Working with customers to encourage and assist with forecasting & planning of orders
- Preparing forms and documents for rentals, exchanges, customer repairs, and returns
- Coordinating with R&O shop administration to identify acceptable exchange units, managing customer demands, and forecasting upcoming component requirements
- Conducting preliminary review warranty claims for warranty period applicability, claim accuracy, and completeness
- Logging all warranty claims and ensuring treatment and resolution in line with company policies & KPI targets
- Launching replacement part delivery, initiating invoicing for denied claims, triggering labour coverage reimbursements
- Systematically logging, analyzing and managing customer concerns through to successful resolution
More About You
As our ideal candidate, you have previous experience in customer support roles, with a friendly, professional, and courteous, customer-focused attitude. Experience with technical products or in aviation/aerospace, along with possession of a College Diploma in Business Administration or equivalent would be assets for this role. You have advanced computer skills in the Microsoft Suite of products, with experience in CRM and ERP systems (SAP) being an asset. You are able to take ownership of your clients and resolve issues while adhering to our quality standards. Being an Airbus Customer Support Representative means you are an exceptional communicator that believes in being fully invested in delivering customer satisfaction.
Above all, you love learning about new things, you’re highly detail-oriented, proactive, diligent, and thrive when putting your problem-solving skills to the test while being committed to building relationships and exceeding customer expectations.
About the Benefits
In return for your hard work and dedication you can expect to receive a competitive salary of $23-$25/hr dependent on experience, as well as the following benefits:
- Company-paid health, vision, and dental package
- Pension plan
- Employee assistance program
- Gym membership reimbursement
- 40 hours/year of paid personal time off, and banked overtime hours
- Company stock options
- Progressive vacation accruals starting at 2 weeks
- Employee recognition programs and year-end bonus
- Opportunities for growth and professional development
- Monthly social and employee bonding events and annual holiday parties that we're eager to get back to once Covid subsides!
Don't miss out on this unique opportunity to take the next step towards your career goals with an industry leader - apply now!