Guest Services Manager
Job No:
155215
Location:
Victoria, BC
- Work at a luxurious, independent hotel in beautiful Victoria, BC!
- Advance your career in the ever-growing Tourism and Hospitality industry!
- Be rewarded with a competitive $70K salary, plus excellent benefits!
About Hotel Grand Pacific
The Hotel Grand Pacific is an elegant boutique hotel located in Victoria's Inner Harbour. Our independent hotel offers a personalized experience to our guests, with a focus on providing the highest quality of service. From our luxurious accommodations to our exquisite dining options, and our state-of-the-art Athletic Club, we provide everything our guests need to make their stay in Victoria unforgettable.
At the Hotel Grand Pacific, we have built our reputation for service by hand selecting Employees who understand the importance of team work. We understand that every job is important, so we treat every employee with importance. Our leadership team is invested in creating a nurturing environment that provides growth opportunities for all employees, through mentorship and a culture of continual improvement.
To read more about the Hotel Grand Pacific, please visit our website: hotelgrandpacific.com
About the Opportunity
If you are ready for a new challenge in your hospitality career, the Hotel Grand Pacific has an exciting opportunity for a Guest Services Manager to join our team on a full-time basis in beautiful Victoria, BC.
The Guest Services Manager plays a vital role in establishing a positive experience for our guests, leading our Front Office team, including Front Desk, Concierge, and Bell employees. Bring your leadership skills and proven track record in guest service operations to this dynamic, hands-on role.
Your main responsibilities will include, but are not limited to:
- Overseeing the strategic direction and effective operational management of the front office team
- Leading, motivating, inspiring, and mentoring the team through responsible and thoughtful leadership
- Creating exceptional guest experiences and satisfaction by championing service standards
- Optimizing revenue generation and ensuring fiscal responsibility through cost controls
- Achieving results through use of strategic planning, goal setting and effective monitoring of metrics
- Promoting innovation through the guest services team, always striving for continual improvement
- Recruiting, training, and coaching the front office team
- Leading Hotel Emergency Preparedness and Response, including first aid
More About You
To qualify for the Guest Services Manager role, you will have a minimum 4 years' experience as a Front Office Manager in a large luxury hotel, resort, or cruise ship. You will be highly proficient with a property management system, such as Opera, and be able to achieve and maintain a Level 2 First Aid Certification.
For this high-paced role, you will be a strong leader and have a dynamic personality, with the ability to multitask and prioritize tasks as needed. You will have impeccable organization and a high attention to detail. Moreover, you will be a great communicator and have the interpersonal skills to easily forge relationships with guests and employees alike.
The ideal candidate will have a strong service-oriented work ethic, as well as working knowledge of revenue management. Previous experience in a unionized environment is a strong asset, as is a university or college degree in Hospitality or a related field.
About the Benefits
As recognition for all your hard work and determination, you can look forward to a competitive $70,000/year salary, plus the following excellent benefits:
- Relocation assistance, including a temporary stay at the hotel upon relocation
- Extended health, vision, and dental benefits
- Employee and family assistance
- Matching RRSP program
- Vacation starting at 3 weeks
- Free employee parking onsite
- Discounted gym membership in our onsite Athletic Club
- Excellent employee meal program
- Food discounts in both our Café and Pacific Restaurant
- Reciprocal programs with other Preferred Hotels, and Family & friends hotel rates
- Employee recognition & referral program, treat days, and employee events
- Continued professional growth and development opportunities
At Hotel Grand Pacific, we value diversity and inclusion in our team. Upon joining our team, you will be welcomed into a warm and nurturing work environment. Apply today!