Operations Manager
Job No:
147442
Location:
Winnipeg, MB
- An exciting opportunity for an Operations Manager wanting to expand their skills
- Make your mark with a rapidly growing organization
- Receive a competitive salary of $75-90k/yr and an excellent benefits package
About Alero Worldwide
Alero Worldwide has been performing home delivery since 1991 and has become one of the fastest-growing delivery companies in Canada. Our vision is to become the best e-commerce fulfillment company worldwide, and we work towards achieving this vision by delivering on all fronts when it comes to quality relocation and distribution services.
Ultimately quality is about delivering consistent and reliable services to every customer, every day. This means having people on our team with the passion and expertise to deliver quality services. As part of our QUEST initiative, Alero Worldwide has committed to the training and support of its most important asset, our people. At Alero Worldwide, delivering Quality services to every customer, without exception is not just talk, it is our mission!
For more information about Alero Worldwide please visit our homepage by clicking here.
About the Opportunity
Alero Worldwide currently has an exciting opportunity for an enthusiastic Operations Manager to join our team in Winnipeg, MB on a full-time basis.
The successful candidate is responsible for ensuring and improving the performance, efficiency, and profitability of departmental and organizational operations through the provision of effective methods and strategies. This role primarily focuses on developing KPIs, dealing with escalations, and ensuring capacity is met across all points of the company's processes while overseeing the customer service team, operations, and order management.
While no two days in this pivotal role will ever be the same, your more typical responsibilities will include:
- Coordinating, managing, and monitoring the workings of various departments in the organization
- Reviewing financial statements and data, utilizing financial data to improve profitability
- Planning effective strategies for the financial well-being of the company
- Improving processes and policies in support of organizational goals; formulating and implementing departmental and organizational policies and procedures to maximize output
- Planning the use of human resources, organizing recruitment, and placement of required staff; establishing organizational structures and delegating tasks accountabilities
- Establishing work schedules, supervising staff, monitoring and evaluating performance
- Coordinating and monitoring the work of various departments involved in warehousing, pricing of services, and distribution of goods
- Monitoring performance and implementing improvements, managing quality and quantity of employee productivity and providing technical support where necessary
- Monitoring, managing, and improving the efficiency of support services for vendors, carriers, delivery agents, IT, HR, and facilitating communication
- Managing customer support, and planning and developing sales and marketing activities
- Liaising with top management, assisting in the development and strategic plans for operational activity
- Evaluating and improving upon current IT system and future developments in the operation
- Running the yearly audits of rates for both carriers and agents, to ensure the best rates and all expectations are being met
More About You
In order to qualify for this role, you will need 10 years of experience working in supply chain management, the transportation industry, or a related role, with advanced information technology skills. A related degree or diploma in business administration, management, or operations is an asset. A combination of skills, education, and experience will also be considered. Knowledge and experience in organizational effectiveness and operations management, KPI management, production, and CRM implementation are strong assets.
As our ideal candidate, you'll be passionate about your work and eager to make your mark within a growing organization. Your excellent communication skills in both written and verbal form will combine with your aptitude for attention to detail to ensure your success in this role as you work collaboratively with the greater team. You are a structured individual, with exceptional organizational skills and the ability to identify areas for improvement and development.
Above all, you'll be an experienced leader with exceptional multi-tasking and relationship-building ability.
About the Benefits
In return for your hard work and dedication, you will be rewarded with a competitive annual salary of $75-90k/yr based on skills and experience, as well as a comprehensive package that includes:
- Group benefits, including health, dental, and vision
- An annual company bonus based on company prosperity that averages at 5% to 10% a year
- 2 weeks (or negotiable for the right candidate) vacation on joining that increases with your time at the company
- Paid education as part of our development program
- Relocation assistance for the right candidate
- Employee bonding and appreciation events such as BBQs and holiday parties
- Huge opportunities for career progression, as we are committed to employing from within wherever possible
Upon joining Alero Worldwide, you'll be welcomed into a friendly environment where communication and professional growth are valued at all levels.