Technical Field Service Representative
Job No:
130758
Location:
Massachusetts, New York, or Chicago
About Cooledge Lighting
Cooledge is leading a new revolution in lighting! We are the company that has changed the paradigm of LED lighting by introducing award winning and flexible light sheets that deliver high quality illumination in a form that is seamless, adaptable, and scalable when compared to traditional lamps. We have combined our lighting expertise, technology, and innovation to emulate a canopy of light and create an experience akin to the feeling of being outdoors while still inside.
At Cooledge we know that our innovative products, creative solutions, and continued success are all thanks to the hardworking and dedicated people who make up our team. As a group, we believe in the work that we are doing and we're eager to develop new and exciting products that are going to make a big impact on the market. This is an exciting time to join us as we chart the course of the next stage of our growth.
For more information about our organization please visit our website by clicking here.
An Opportunity to Make an Impact
Currently, Cooledge Lighting has an exciting opportunity for a Technical Field Service Representative to join our team in either Massachusetts, New York, or Chicago on a full-time basis. This role will require travel but travel will be minimal during the current pandemic.
As our new Technical Field Service Representative, this role will see you providing direct customer assistance in a professional and efficient manner. While working independently you'll also be responsible for effectively managing multiple projects and tasks simultaneously as you strive to develop good working relationships with both customers and internal teams.
Some of your key responsibilities within this role will include:
- Supporting customer service and quotations efforts by providing technical information and application support to customers for the company's product lines.
- Providing ongoing technical support through the warranty period which will include travelling and working on customer sites as needed.
- Acting as a technical resource between the customer and the design and engineering teams during the order process to address and resolve inquiries/issues and technical applications as well as ensuring customer requirements are met in accordance with company policies and procedures.
- Providing customer training as needed.
- Assessing the building and technical risks associated with applicable services.
- Representing the Company by interfacing with customers on all post-order services which includes supporting small project efforts and working towards the resolution of critical customer situations.
- Participating in post-service meetings in order to address quality issues and learnings.
- Supporting and providing backup for lighting layouts, lighting calculations, project renderings, wiring diagrams, submittals, or shop drawings.
- Understanding and adhering to our customers' safety regulations when working on a customer site.
More About You
In order to qualify for this role, you will need a technology certificate in either engineering or science, or technically equivalent lighting control experience with DMX and DALI along with 1 to 3 years of experience working with applications engineering or an engineering product. You'll also join us with in-depth knowledge of lightning, electrical components, or related industries. Our preference is for candidates with an electrical engineering background and experience within the lighting industry. Extensive capabilities in CAD is an asset.
As our ideal candidate, you'll be a self-starter with excellent communication skills and a track record of excellent customer service. Your attention to detail and understanding of project management will allow you to thrive while working towards many competing demands and deadlines. Your passion for the work that you do and your ability to build strong relationships will ensure your success as you work with our wider team to deliver excellent service to our customers.
Please note that this role will require significant travelling once the current pandemic subsides. This may require you to stay overnight and operate out of a customer facility and entail travelling by vehicle, train, or plane.
About the Benefits
In return for your hard work and dedication, you will be awarded a highly competitive salary based on skills and experience along with a wide host of benefits including:
- Health and Dental Coverage.
- Access to our Employee Assistance Program.
- Life Insurance.
- 3 weeks of vacation on joining that increases with your length of service.
- Available stock options.
- Flexibility around working hours.
- Huge opportunities for career progression as we continue to grow.
- Fun social events such as our annual holiday party.
This position presents an opportunity to enter a pivotal leadership role and influence the growth and development of Cooledge Lighting.
Please note that applications submitted over the holiday period may not be reviewed until the first week of January.