Customer Experience Administrator
Job No:
125237
Location:
Richmond, BC
- Don't miss this exciting opportunity to join a leading, modern, integrity based organization!
- Feel valued and challenged within a collaborative and driven team environment
- Receive highly competitive benefits and the opportunity to grow your career
About Haakon HVAC Services
Since 1983, our Service Division has been providing service, maintenance and retrofits to Heating, Ventilating and Air Conditioning (H.V.A.C.) systems in the Lower Mainland and the Sea-to-Sky Corridor. Our focus is providing exemplary customer care, staying 1 Step Ahead, and fostering an environment that encourages growth and security.
We pride ourselves on honesty and our internal relationships are built on trust, balance and a shared sense of humour.
Offering opportunities for career development and personal development we look to invest more time in our employees than most other companies and we encourage all our employees to never stop learning and bettering themselves and their skills.
At Haakon We:
- Treat people as we would want to be treated.
- Train our employees to make decisions and expect accountability in return.
- Are progressive and innovative.
- Believe in transparency with both our clients and employees.
For more information on our organization, please visit our website.
About the Opportunity
Haakon HVAC Services currently has an opportunity for a motivated Customer Experience Administrator to join the office team in Richmond. We are looking for a dynamic individual who really cares about what they do, and is looking to join a team that provides exceptional support to each other internally as well as our customers. This is a multifaceted administrative role that goes beyond traditional office tasks.
More specifically, your responsibilities will include:
- Liaising between customers and technicians for service requests and dispatching via telephone, email, and our internal platform.
- Addressing customer inquiries and questions while also gathering required information and carrying out vetting for all services.
- Ensuring the timely resolution of any customer inquiries.
- Carrying out invoicing and following up on any potential problems or missing information.
- Planning and executing customer events.
- Onboarding of new customer sites.
- Following up for contract completion after the completion of onboarding by checking contracts, reviewing equipment lists, and following up on any outstanding requests.
- Carrying out maintenance addendums for existing clients.
- Following up with all customers as they avail of service, maintenance, installation, and onboarding.
In order to qualify for this position you will ideally have previous office administration experience. More importantly however, you will be someone with exceptional communication and interpersonal skills, who is highly engaged in the work that you do, and wants to provide the best possible outcomes for your colleagues and company. We are looking for someone with a high moral character and warm personality who is able to work with multiple deadlines and competing priorities. Your high level of organizational skills will couple with your attention to detail to ensure you are successful in this position. Experience using CRM software will be advantageous.
Above all you will be accountable, relationship oriented and passionate about the work you do.
About the Benefits
In return for your hard work and dedication, you will be awarded a salary of $45 000 along with a wide host of competitive benefits including:
- Extended health, dental and wellness benefits
- Regular company events, activities and celebrations, such as our annual Appreciation Dinner
- Dog friendly office!
- Family first environment in which we provide flexibility when needed
- 3 weeks vacation
- Opportunities for career growth
- Provision and coverage of a mobile device and company laptop
- This position presents an opportunity to join an inclusive, tight knit organization that fosters an environment that genuinely cares about the wellbeing of its people.
If you are looking for a team and corporate culture where your suggestions are valued - Apply Now!